Frequently Asked Questions
Get answers to common questions about VA Community Care
Getting Started with Community Care
Know Your Options
See exactly what's available - no guessing, no rumors
Community Care Is Your Right
Learn about your eligibility and rights under Community Care
Frequently Asked Questions
VA Community Care allows eligible Veterans to receive care from community providers when VA care is not readily available. This program helps reduce wait times and provides access to care closer to your home.
You may be eligible if you meet certain criteria including: drive time/distance from VA facilities, wait times for care, medical hardship, or if you live in certain geographic areas. Check with your VA provider or use our eligibility checker.
Use our <a href='/providers/search' class='text-primary hover:text-primary-hover underline'>provider search tool</a> to find Community Care providers in your area. You can search by location, specialty, and other criteria to find the right provider for your needs.
Requesting and Scheduling Care
Don't Get Stuck with the Bill
Follow the right steps to request care and avoid unexpected costs
Be Clear About Who You Want to See
Tell VA upfront which provider you want to see for faster scheduling
Frequently Asked Questions
Your VA provider will coordinate your Community Care referral and help schedule appointments. You can also call the VA Community Care number at <strong>877-881-7618</strong> (Mon-Fri 8am-9pm ET) or work directly with approved providers.
Yes, most Community Care requires a referral from your VA provider. Emergency care and urgent care may have different requirements. Always check with VA before seeking care.
For life-threatening emergencies, go to the nearest emergency room. Notify VA within 72 hours of emergency care. VA may cover emergency care costs under certain conditions.
Billing and Appeals
Straight Answer on Billing
If VA referred you, VA pays the bill - period
Appeal and Make Your Case
Don't take no at face value - if you qualify under the law, fight for it
Frequently Asked Questions
VA will cover authorized Community Care at no cost to you if you're eligible and receive proper authorization. Unauthorized care may result in out-of-pocket expenses.
Copay requirements for Community Care are the same as for VA care. Your copay depends on your priority group, disability rating, and type of care received.
Common Myths About Community Care
Myth vs Reality
Get the facts about common misconceptions
Special Coverage Topics
Urgent Care Coverage
Use VA-approved urgent care clinics with your VA ID card
Prescription Coverage
Prescriptions must be filled at VA pharmacies - not commercial pharmacies
Travel Reimbursement
File mileage claims in the VA Health and Benefits app
Still have questions?
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